Track Your Order
Thank you for shopping with Peak Resale! Use the steps below to check on your order, depending on how you purchased and how it shipped.
🔍 Check Your Order Status First
The fastest way to see your order status is through your confirmation email. Look for a "View your order" or "Check order status" link — clicking it takes you directly to your order status page without needing an account or any personal details.
If you can't find your confirmation email, check your spam or promotions folder, or search for an email from Peak Resale.
📦 TikTok Shop Orders
If you placed your order through TikTok Shop, your order is managed and shipped directly through TikTok's platform.
- Open the TikTok app and tap your Profile.
- Tap the shopping bag icon or go to Orders.
- Select your order to view its status and any available tracking information.
- If your order shows as Shipped, tap Track Package for carrier updates.
TikTok Shop handles fulfillment for these orders. For issues with a TikTok Shop order, please use the Help option within your TikTok Order page to contact TikTok's support team directly.
🚚 Carrier-Shipped Orders (USPS, UPS, FedEx, etc.)
If your order was shipped directly from Peak Resale via a carrier, you should receive a shipping confirmation email once your order is on its way.
- Check your inbox for a shipping confirmation email from Peak Resale.
- This email will include your carrier and a link to track your shipment.
- Click the tracking link to visit the carrier's website for real-time updates.
- Allow 24–48 hours after receiving the shipping email for tracking to update on the carrier's site.
⚠️ No Tracking Information?
Some orders may not have a tracking number available yet. Here's what to do:
- Wait 2 business days after placing your order — tracking is typically added once your item has been prepared for shipment.
- If it has been more than 5 business days and you still have no tracking or shipping update, please reach out to us.
📬 Contact Us
If you've followed the steps above and still need help, we're here for you. Please contact us with your order number and the email address used at checkout so we can look into it quickly.
Do not share your full payment details, password, or any private account credentials when contacting support — we will never ask for those.
- Email: support@peakresalestore.com
We aim to respond within 1–2 business days.
